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LocateSmarter to Speak at Midwest Compliance Symposium about Using Call Disposition Data to Mitigate Risk and Improve Performance

CEDAR FALLS, Iowa – Chance Hoskinson, Product Manager of Batch Services at LocateSmarter, will speak at the Midwest Compliance Symposium on Wednesday, September 28 at 8:45am. The event will focus on compliance-related topics surrounding the accounts receivable industry. During Hoskinson’s session, “Using Disposition Data to Close the Loop,” he will share three examples of collection […]

Source: Insidearm – LocateSmarter to Speak at Midwest Compliance Symposium about Using Call Disposition Data to Mitigate Risk and Improve Performance

RMP and Wheeler Mission Ministries – Working Together to Make the World a Better Place

INDIANAPOLIS, Ind. – IMC Credit Services (IMC), an Indianapolis-based accounts receivable and collection service under the Receivables Management Partners (RMP) brand of companies, is holding up RMP’s vision to make the world a better place through their work with a local social services organization, Wheeler Mission Ministries. Wheeler Mission Ministries is a non-denominational Christian social […]

Source: Insidearm – RMP and Wheeler Mission Ministries – Working Together to Make the World a Better Place

New NACHA Limits Drive ACH Return Payments off a Cliff (Sponsored)

Archery is an exact sport. Competitors must hit a 122-centimeter (4-foot) target from a distance of 70 meters or 230 feet. That’s the distance of one and half Olympic size swimming pools or hitting the field goal posts from the 20-yard line on your opponent’s side of the football field. Hitting the bulls-eye is even […]

Source: Insidearm – New NACHA Limits Drive ACH Return Payments off a Cliff (Sponsored)

ACI Completes Buildout of Corporate Offices, Adds Capacity to Support Growth

ACI’s redesigned office space supports current and future growth for collections, customer service, quality assurance and client servicing departments. AMHERST, N.Y. — American Coradius International LLC (www.acillc.us), a leader in 1st and 3rd party debt collection services, has announced that they have completed a total redesign and build out in their corporate offices in Amherst, NY.  ACI partnered with […]

Source: Insidearm – ACI Completes Buildout of Corporate Offices, Adds Capacity to Support Growth

California Amends Requirements for Debt Collectors Responding to Consumer Claims of Identity Theft

The State of California legislature has amended its requirements for debt collectors who receive consumer claims of identity theft. The law, labeled the Identity Theft Resolution Act, was signed by the Governor on September 16, 2016. The law becomes effective on Jan. 1, 2017.

Source: Insidearm – California Amends Requirements for Debt Collectors Responding to Consumer Claims of Identity Theft

Senate and Congressional Hearings – Lots of Noise, but What Impact?

Today Wells Fargo & Co. CEO John Stumpf appears before the Senate Banking Committee to testify about the bank’s $185 million settlement with the Consumer Financial Protection Bureau (CFPB), the Los Angeles City Attorney, and the Office of the Comptroller of the Currency (OCC) for creating accounts for unwitting customers. The CFPB alleged that the activity was caused by Wells Fargo employees secretly opening unauthorized accounts to hit sales targets and receive bonuses. See the insideARM September 9, 2016 story on the settlement.

Source: Insidearm – Senate and Congressional Hearings – Lots of Noise, but What Impact?

Podcast: Should Debt Collectors Email Consumers?

The issue of whether debt collectors may email consumers is finally being given serious consideration by regulators. The latest podcast from John Rossman and Mike Poncin of Moss & Barnett drills down into the current legal landscape regarding the use of email for debt collection communication and provide specific steps for collection agencies to begin the use of email to contact consumers.

Source: Insidearm – Podcast: Should Debt Collectors Email Consumers?